Mercier Consultancy is excited to offer a position for a German Back-end Gaming Support Specialist based in Sofia, Bulgaria, with fully paid relocation. In this role, you will be responsible for delivering specialized back-end support to German-speaking gamers, ensuring seamless gameplay and maintaining high standards of service quality.

Candidates with a strong enthusiasm for gaming, advanced technical competencies, and a commitment to providing exceptional support will find this position is an excellent possibility for them to shine!

Responsibilities

• Deliver back-end technical support to German-speaking gaming clients via various communication channels
• Identify, diagnose, and troubleshoot complex technical issues affecting gaming performance and user accounts
• Work closely with development teams to resolve bugs and implement improvements
• Maintain detailed and accurate documentation of all support cases
• Monitor system performa...