Role: Genesys Solution Architect

Duration: 6-9 Months

Location: 100% Remote PST



Role Summary:

We are seeking a Genesys Solution Architect to lead the design and implementation of cloud-based contact center solutions integrating Genesys Cloud CX with SAP C4C (Cloud for Customer) and modern Agent Desktop experiences.

The role focuses on delivering scalable, omnichannel customer engagement platforms with seamless CRM integration.



Key Responsibilities

" Architecture & Solution Design

" Design end-to-end Genesys Cloud CX architecture (IVR, ACD, routing, digital channels)

" Develop integration architecture between Genesys and SAP C4C

" Define omnichannel interaction flows (voice, chat, ema...