A global insurance brokerage in Bogotá is seeking a Genesys Architect to design and maintain IVR systems for Contact Center operations. You will develop backend tools, integrate systems, and enhance customer experience through innovative solutions. Candidates should have over 5 years of relevant experience, proficiency in Genesys tools, and strong programming skills. This position offers opportunities for career growth in a collaborative work environment. #J-18808-Ljbffr