The General Service Zone Manager serves as the primary strategic liaison, consultant, and business partner between Ford Vietnam and dealer network. This role is responsible for driving parts and service business growth, maximizing dealer profitability, and elevating customer ownership experience. By leveraging advanced data analytics, the General Service Zone Manager diagnoses operational gaps, implements process improvements, and influences dealership leadership to align with brand standards, workshop productivity goals, and commercial sales targets.

1. Relationship Management & Consultative Leadership
2. Serve as a trusted advisor to Dealer Owners, Dealer Principals, and Parts & Service Directors, conducting regular performance review meetings to drive key business initiatives.
3. Influence and coach dealership leadership to implement best practices, optimize workshop operations, and improve overall departmental profitability.
4. Collaborate closely with internal co...