Roles & Responsibilities
Deliver a pleasant and memorable dining experience for all restaurant patrons and event guests. Respond promptly to guest feedback or concerns that require managerial decision-making and immediate action. Collaborate closely with the operations team to achieve and exceed restaurant sales targets. Prepare staff schedules to ensure adequate and efficient staffing levels at all times. Manage restaurant human resource functions by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing performance; and enforcing company policies and procedures. Achieve operational objectives by contributing to strategic planning and reviews; preparing and executing action plans; implementing standards for productivity, quality, and customer service; resolving operational issues; identifying trends; and recommending or implementing improvements to restaurant setu...