Job Summary

Boutique Hotel in Morningside, Durban is looking for a General Manager to act as the executive operational leader at the Hotel, responsible for overall hotel performance, strategic direction, profitability, luxury guest experience delivery, staff culture, operational compliance and brand positioning. The GM ensures that every department operates cohesively to maintain exceptional standards associated with a world‑class boutique hospitality experience.

Responsibilities Financial Management : Develop and manage approved budgets and operational forecasts; monitor weekly and monthly financial performances; control operational and staffing costs; maximize profitability via revenue management; control departmental profit margins; approve and manage procurement requisitions. Guest Experience Management : Personally engage with guests; resolve all guest complaints and report them; oversee online reputation management; ensure personalized guest experiences are upheld; dev...