The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team.
Monitor data centre infrastructure and customer systems during assigned shiftsTriage alerts, incidents, and service requests in line with defined proceduresCoordinate incident response by engaging the appropriate technical teamsTrack incidents through to resolution, ensuring clear and timely communicationManage customer requests and escalations in line with SLAsMaintain accurate documentation, logs, and shift handovers2+ years experience in a helpdesk, service desk, NOC, or customer service environmentExperience working in an international Business to Business environment (idea...