Overview We are looking for an experienced Business Analyst to support the delivery of citizen- and agency-facing digital products. You will work in cross‑functional product teams to drive discovery, translate user and business needs into clear requirements, and partner engineers and designers to deliver secure, scalable solutions.
Key Responsibilities Discovery & Problem Framing - Lead and support discovery activities (workshops, interviews, data/insight review) to clarify user needs, pain points, and desired outcomes.
- Define problem statements, scope boundaries, assumptions, and success measures with Product Owners and stakeholders.
Requirements & Product Delivery - Translate needs into clear user stories, acceptance criteria, workflow diagrams, and functional/non‑functional requirements.
- Drive end‑to‑end requirement management across the product lifecycle: discovery definition delivery post‑releas...