Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. 

HOURS - MONDAY THROUGH FRIDAY 2PM-10PM

Essential Duties and Responsibilities 

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:




• Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.


• Check members into the system.


• New member sign-up.


• Take prospective members on tours and properly present membership rates.




• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a...