Become a key player as a Bilingual Customer Care Representative, delivering outstanding service in both English and French. Your role focuses on coordinating care and enhancing client interactions.
This comprehensive role engages you with clients and field staff to ensure effective service delivery. You will handle staff assignments, update patient records, and respond to inquiries professionally and courteously. Fluency in both English and French is crucial for success in this position.
Key Responsibilities:
• Allocate staff to patients according to skill and availability
• Create and manage patient care schedules
• Input and maintain employee and patient data accurately
• Professionally address all communications from patients and families
• Document interactions and report necessary information
Requirements:
• At least one year of relevant office experience
• Scheduling expertise considered an asset
• Strong computer skills mandatory
• Required fl...