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Front Office - Team Member

The Grand - York | london, United-Kingdom | Posted June 20, 2026

Position Overview

Front Office - Team Member

Department: Front Office

Employment Type: Full Time

Location: Holiday Inn - London Brentford Lock

Reporting To: Victoria Chan

Compensation: £13.21 / hour

Description

As a Front Office Team Member, you’ll deliver a friendly and efficient service that creates a warm and welcoming atmosphere for every guest. You’ll be attentive from the moment they arrive, ready with recommendations, and you’ll serve accurately and efficiently. Whether you’re handling a booking, answering a query, or supporting across departments, your approach is always informed, friendly and effective. Every shift brings something different, new people, new stories, new opportunities to make someone’s day brighter. And that’s what makes this role so special. You’re not just part of the team, you’re part of the memories our guests will take with them long after they leave.

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