• Greetings guests upon arrival and making them feel welcomed.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Job Requirements:

• Excellent interpersonal skills.
• Good time management and organizational skills.
• Patience and good listening skills.
• At least one (1) year of experience as Guest Service Agent / Front Office Associate