Company Description
Job Description
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
Oversee the team and ensuring a smooth process.Training and induction of all new staff to agreed standards.Receive feedback from guests and ensure quick and effective handling of issues.Deal with complex enquires and complaints from clients relating to reception functions.Manage daily issues that may arise within the team.Participate in monthly team meetings.Communicate effectively with other team members.Reception Duties:
Extends a warm, efficient welcome for customers.Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.Responds to p...