The Front Office Manager is responsible for leading and managing all aspects of the Front Office operations, ensuring an exceptional guest experience while driving efficiency and operational excellence. This role is pivotal during pre-opening to establish service standards, systems, and team culture that reflect the brand’s personality and promise.

What you’ll do…

Pre-Opening Responsibilities

• Lead the setup of Front Office operations, including recruitment, training, and implementation of SOPs and luxury service standards.

• Establish operational processes and tools to ensure a seamless guest journey from check-in to check-out.

• Collaborate with pre-opening teams across departments to align guest experience, reservations, and concierge operations.

• Train and mentor the Front Office team ahead of the launch to ensure readiness and confidence.

• As...