About the Role:

The Front Office Lead plays a pivotal role in ensuring the smooth and efficient operation of the front office department within a hospitality or corporate environment. This position is responsible for overseeing daily front desk activities, managing guest relations, and supporting the Front Office Manager and the Assistant Front Office Manager in delivering exceptional customer service. The role requires coordinating with various departments to maintain seamless communication and operational flow, while also handling administrative tasks such as scheduling and reporting. The Front Office Lead acts as a key point of contact for both guests and staff, resolving issues promptly and maintaining high standards of professionalism. Ultimately, this position contributes significantly to enhancing the overall guest experience and operational excellence of the front office team.

Minimum Qualifications: