§ Provides feedback to the
employee and department manager on the employee’s performance of job
responsibilities.

§ Creates
100% guest satisfaction by providing the Yes I Can! Experience through
performance that demonstrates the standards of, genuine hospitality and
exceeding guest expectations.

§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service.

§ Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems.

§ Provides
Yes I Can! genuine hospitality and teamwork on an ongoing basis.

§ Assumes
the responsibility to notice when the guest is not satisfied and uses their
best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

§ Performs
other duties required to provide the service brand behaviour and genuine
hospitality.

§ Adheres
to hotel policies and procedures

§ Abilit...