The Front Office Agent serves as our guests’ first point of contact and manages all aspects of their accommodation, ensuring guest satisfaction during their stay in the company’s properties.
Scope
Report to Front Office SupervisorPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests, collecting necessary informationWelcome guests upon their arrival and assign roomsRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendeesUpsell additional facilities and servicesMaintain updated records of bookings and paymentsΑπαραίτητα Προσόντα:
Minimum ...