SCOPE AND GENERAL PURPOSE
To provide professional front-office and administrative support by managing reception duties, assisting visitors and guests, coordinating communications and ensuring smooth day-to-day office operations.

MAIN RESPONSIBILITIES:

Guests

• Assist with the booking and organisation of small events and functions as required.
• Handling guests arrivals, check-ins/check outs.
• Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone and email correspondence.
• Provide guests support during their stay so that they have their expectations exceeded.
• Deal with any guests' complaints and queries in line with Torridon and Forbes standards and report actions appropriately to relevant managers.

Team

• Ensure all appropriate departments are informed to meet and exceed the guests' requests
• Support FOH team as necessary

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