Position Summary

The Front End Lead oversees the store's front-of-house operations, including cashiering, customer service, checkout efficiency, cash handling, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a Manager on Duty (MOD), this position plays a uniquely important role in the overall success of the store.

Key Responsibilities

• Supervise and support front end team members, including scheduling, training, coaching, and performance management. 
• Monitor - and address - team productivity to streamline the customer experience through fast, friendly, and accurate checkouts.
• Train, coach, and evaluate staff to maintain high performance and customer service standards.
• Handle...