Job Requirements

• Proven prior experience in a luxury 4-star or 5-star hotel front office environment. Familiarity with high-volume tourist and corporate guest handling.
• Exceptional bilingual communication skills. Fluency in English is strictly mandatory, while proficiency in Russian, German, or Arabic is considered a massive advantage for this role.
• Strong technical proficiency in hotel property management systems (PMS), specifically Opera Cloud, along with immaculate personal grooming and presentation standards.

Responsibilities

• Execute rapid and highly professional check-in and check-out procedures for arriving guests, ensuring all passport copies, credit card pre-authorizations, and billing details are flawlessly recorded.
• Actively upsell premium room upgrades and promote enrollment in the Hilton Honors loyalty program to achieve individual monthly revenue targets.
• Manage the busy reception...