Filinvest Hotel: QUEST HOTEL TAGAYTAY CITY

JOB SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality and Quest Hotels and Hotels, and under the direct supervision of the Rooms Division Director, the Front Desk Manager is responsible for the general administration and profitability of the operation of the Front Office department, including Front Desk, Concierge, Telephone, Guest Relations, and Reservations

SCOPE AND RESPONSIBILITIES

1. MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS EXPECTATIONS by providing Only the BEST for our Guests! service and teamwork.

• Establishes and communicates customer service objectives which support achievements of Quests Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods of responding to customer requests.
• Responding to customer requests.
• Ensures that employees receive ...