POSITION PURPOSE:
Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.
This position requires an overnight rotation of two overnight shifts.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.Communicate with guests and associates both verbally and in writing to answer questions and resolve issues.Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved.OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work v...