The Role (Straight Talk)

You run the front desk.

As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.

If the front desk is dialed, the whole facility runs smoother.

What You’re Responsible For (Outcomes, Not Tasks)

1. Front desk execution

• Shifts start prepared and staffed
• Lines stay manageable during peaks
• Associates know their roles and priorities
• Retail / snack bar operates smoothly

2. Accuracy & systems ownership

• Bookings, waivers, and passes are correct
• Issues are resolved or escalated immediately
• No recurring system mistakes

3. Parent interaction & escalation

• You handle complaints or confusion professionally
• You expla...