Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)

📍 Location: Mumbai

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:

• Maintain accurate patient records & follow-ups
• Handle patient inquiries, appointments & service coordination
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  - Deliver a warm, professional & empathetic patient experience
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  - Manage front desk interactions & patient flow
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  - Coordinate with medical & support teams for seamless service
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  - Address patient concerns, feedback & service recovery
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  - Ensure high standards of customer service aligned with healthcare protocols
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  - Support billing coordination & basic administrative tasks