RESPONSIBILITIES

:

 


Front Desk Customer Service 

Ensures that guests and members are warmly greeted and promptly assisted

Ensures incoming calls are answered in a professional and efficient manner 

Ensures proper member check-in procedures are followed

Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration 

Keeps front desk and lobby neat and clean at all times

Monitors retail goals and ensures club is on track to meet and exceed assigned goals

Calls all past due members with Front Desk Representatives regarding late dues ...