ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, confirm and process guest check-ins/check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
• Use computer system to make reservations, check-in and check-out hotel guests, process payments
• Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Complete cashier and closing...