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Front Desk Agent

Westgate Resorts | Orlando, United States | Posted June 10, 2026

Position Overview

Job Description

Effectively check guests into and out of the resort by performing the following duties.

As a Front Desk Agent, you will: 

  • Greet, register, and assign rooms to guests.
  • Issue room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmit and receive telephone messages.
  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts.
  • Compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Post charges such as room, food, liquor, or telephone, to ledger.
  • Make restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Assist guests with deposit of guests' val...

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