Key Responsibilities

Guest Services & Operations

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.

Front Office Administration

• Maintain accurate guest records and process payments securely.
• Operate the hotel’s property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit card transactions and billing processes accurately.
• Assist in night audit procedures when required.

Brand Standards & Professionalism

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