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We are looking for someone to support daily front desk operations and ensure a smooth customer service experience at our service centre. This role involves handling walk‑in customers, coordinating warranty cases, managing parcels, and handling return and refund processes.

• Greet and assist walk‑in customers, including handling warranty enquiries and service intake

• Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams

• Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers

• Record parcel details accurately in the internal system and ensure proper tracking

• Maintain cleanliness and organisation of the front desk and waiting area

• Perform ad ...