What You Will Be Doing

We are hiring a Senior Manager to grow and develop our customer engagement and loyalty capability. In this role you will drive client engagements and business development, setting direction, guiding teams and ensuring outcomes are realised for our business, our customers and end consumers.

You will lead loyalty and CRM client engagements across various stages of customer engagement and loyalty transformation: defining propositions and future‑state visions, business casing, loyalty and CRM‑enabled programme design, transformation roadmaps, launch planning and governance.

You will be accountable for delivery excellence, commercial robustness, and governance across your engagements, and for embedding deeper customer engagement across clients’ wider loyalty, marketing and customer ecosystems.

Client Delivery

You will help clients embed programmes tightly connected to data, platforms, journeys and operating models, wor...