Title: Freshworks / Freshservice ITSM Administrator

Location: Remote (Canada)

Employment Type: Contract

About the Role

We are hiring a Freshservice (Freshworks) ITSM Administrator to manage and optimise the IT Service Management platform. This role will play a key part in ensuring efficient IT service delivery, automation, and alignment with ITIL best practices.

Key Responsibilities

• Administer and configure Freshservice ITSM platform (Incident, Change, Problem, Asset, Projects, Reporting, Alerts)
• Manage user access, roles, and permissions with proper governance
• Design and maintain workflows, automations, and orchestration rules
• Integrate Freshservice with tools such as Microsoft 365, Intune, ServiceNow, APIs
• Maintain Service Catalog and Knowledge Base
• Monitor system health, troublesh...