As an AI Forward Deployed Engineer (FDE) at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation. You will partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalise Genesys AI solutions that drive measurable improvements in customer experience and business performance. At Genesys, we're transforming how organisations connect with their customers through empathy, collaboration, and innovation. This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation. What You'll Do Discovery and Strategy Alignment Partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases aligned with strategic objectives.
Assess value, effort, and feasibility to prioritize initiatives effectively.
Translate customer KPIs (AHT, CSAT, containment rates, etc.) into actio...