Title
Floor Supervisor
Reports To
Games Manager
Summary
A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.
Core Competencies
Customer ServiceLeadership and Decision MakingCommunicationTeamworkJob Duties
Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.Participates in various aspects during opening and closing of the casino table games.Reports errors and procedural irregularities in game operations.Helps “New Players” understand rules of play, as well as basic play of the different table games.Top priority is the security of the gaming floor ensur...