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Celebrity Cruises | madrid, Spain | Posted June 17, 2026
Position Overview
- Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
- Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
- Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
- Knowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
- Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions
- Ability to speak English clearly, distinctly, and present professionally