Responsibilities

• Provides end-user support for the applicable areas within the ERP applications.


• Provides end-user support on the interface between the ERP and the affiliated internal and external applications.


• Assists in the research, analysis and implementation of system fixes, enhancements, and upgrades related to the ERP system.


• Works with external business partners for technical assistance.


• Tests system fixes and enhancements for the ERP system.


• Assists in creating and promoting fixes and enhancements from development through production environments following the ERP change management process.


• Assists in the creation and maintenance of end-user documentation.


• Communicates effectively with internal and external stakeholders, as required.


• Develops and maintains strong customer-focused relationships with all stakeholders.


• Values and m...