Focused on managing delinquent accounts, this role involves contacting customers to resolve outstanding bills, reducing past-due dollars, and ensuring consistent achievement of forecasted collections goals.
**What you will be doing**:
- Review outstanding bills and contact customers to resolve delinquent accounts as per established policies and procedures.
- Strive to consistently meet or exceed monthly collection forecasts for assigned regions.
- Make a minimum of 35 outgoing calls per day to engage customers and secure payments.
- Identify customer disputes, document them in the system, and escalate as needed.
- Work closely with management to reduce significant dollars at risk and improve collection goals.
- Manage and maintain all customer accounts within the assigned collection region.
- Prepare monthly reports on the status of credits and collections.
- Maintain close working relationships with internal teams, customers, and ESC management.
- Keep ma...