On-site - Quezon City

3‑5 Yrs Exp

Bachelor

Full-time

Job Description

Responsibilities:

• Coordinate and facilitate call calibration/training sessions for call center staff.
• Conduct quality monitoring and coaching.
• Deal tactfully and courteously with clients.
• Produce quality reports and dashboards such as TNI, Pareto, etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of short and long term process goals.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.

Qualifications:

• Bachelor’s degree in Accounting/Finance.
• Minimum of 3 years of relevant experience in Financial Planning, Budget Management or any role with equivalent responsibilities.
• Strong experience in budgeting/projecting/pricing and analytics...