The Managed Services Lead oversees end-to-end delivery, performance, and continuous improvement of the Accounts Payable (AP) Services team. This role manages both Processors and Quality Assurance staff, handles escalations, and ensures accurate and timely month-end AP close. A valid CPA license is required.

Key Responsibilities

Team Leadership:

Supervise, coach, and develop AP team members. Manage workload allocation and conduct regular performance evaluations.

Service Delivery:

Own the full AP lifecycle and ensure consistent achievement of client KPIs and SLAs.

Month-End Close:

Lead AP month-end and year-end close activities. Review AP aging reports, accruals, and general ledger reconciliations in QuickBooks Online (QBO).

Escalation Management:

Serve as the primary point of contact for complex vendor concerns and client escalations.