Requisition ID:

We are currently seeking a Field Tech Senior Manager to join our team in Taguig City, National Capital Region (PH-00), Philippines (PH).

Skills

• Strong verbal and written communication skills.
• Manages escalated client situations with a focus on building positive client relationships.
• Excellent understanding of internal service processes and able to articulate these to clients.
• Strong technical and product knowledge.

Primary Purpose Of The Role

Supervise and manage IT desktop support associates, smart hands, network & voice resources. Ensure the team provides effective & timely day‑to‑day IT support, advice, guidance & diagnosis, and timely incident resolution for clients. Provide day‑to‑day management of client incidents and requests & tech room operations to ensure a timely response within the established Service Level Agreement (SLA) and perform follow up on incidents/requests...