**Job Summary****Responsibilities**- Manage and resolve technical incidents efficiently to minimize downtime and ensure business continuity.
- Provide exceptional service desk support to end-users addressing their technical issues promptly and effectively.
- Utilize Service Now to track manage and resolve incidents ensuring accurate documentation and timely updates.
- Oversee the Windows environment ensuring all systems are up-to-date secure and operating optimally.
- Collaborate with other IT teams to identify and implement improvements to the incident management process.
- Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
- Ensure compliance with IT policies and procedures maintaining a high standard of service delivery.
- Monitor system performance and proactively address potential issues before they impact users.
- Provide training and support to junior team members fostering a collaborative ...