**Location & Travel Requirements**

**This is a remote position with approximately 60% travel required. Candidates must reside within one of the following states: Georgia, South Carolina, Alabama, Tennessee, or Florida to support regional business needs.**

**Job Description**

The Field Services IT Tech Lead is the liaison between the field, tech vendors and corporate IT, primarily for the Southeast Region.

**Job Responsibilities**

+ Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
+ Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests
+ Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is co...