What You’ll Do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks.

Responsibilities

• Networking (knowing how to identify the type of equipment, configuration, etc.)
• Ticket logging.
• Final user interaction.
• Conduct corrective and preventive maintenance
• Handle site information management, monitoring and updating as needed whilst reporting health and safety incidents promptly
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries in ticketing system.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical t...