The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.  The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers. 

RESPONSIBILITIES:

ROLE

• Perform service tasks as assigned and as per company policies and procedures


• Capable of working under direct supervision or independently based upon training completion


• Render on-site and phone assistance ...