Lead a dynamic team in automation service support as a Supervisor at ATS. Focus on mentoring, uniting your team, and resolving customer issues to boost loyalty and revenue.
As a Service Support Specialist Supervisor at ATS, you will manage Field Service Representatives to meet customer needs, promoting a collaborative and positive work environment. This role requires extensive experience in automation controls, leadership, and effective communication, where you will oversee budget management and safety protocols while ensuring operational excellence.
Key Responsibilities:
• Coordinate and delegate work among Field Service Representatives
• Collaborate with the Service Applications Engineering team
• Plan to achieve labor budgets with the Technical Service Manager
• Manage departmental overtime in line with budget requirements
• Conduct regular 1:1 performance reviews with team members
Requirements:
• Minimum four years in an automation/control environment
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