Key Details

• Salary: £50,000 – 60,000 Basic (DOE)
• Hours: Mon‑Fri – 8 am to 4:30 pm
• Location: Worcester, with occasional travel to sites
• Car / Allowance
• Company Bonus

We are looking for a hands‑on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day‑to‑day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You’ll Do

• Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
• Own day‑to‑day service operations, ensuring SLA delivery, efficiency and high customer satis...