Our multi‑award winning facilities management client is looking to grow its senior management team. We are seeking a Field Service Manager to lead a team of engineers working on automatic and industrial doors across Birmingham and the Midlands.

Responsibilities

• Lead and supervise a team of door engineers, providing day‑to‑day support, guidance, and development.
• Oversee planned preventative maintenance (PPM) and reactive work for automatic and industrial doors.
• Provide technical support for complex faults, installations, or major incidents.
• Coordinate engineer workloads, call‑out rotas, and labour utilisation.
• Monitor KPIs, service levels, and ensure high standards of customer service.
• Ensure accurate recording of service reports, timesheets, and job completion data.
• Manage holiday planning, absence cover, and conduct performance reviews.
• Investigate and report accidents, near‑misses, and...