Field Service Engineer

The Field Service Engineer is the front line of our support system – client‑facing, troubleshooting, problem‑solving – and is supported by the full resources, knowledge and experience of the team and the company. This is a full‑time/permanent position, with the majority of the work being onsite at our clients’ facilities or in‑office in our FE/Programming lab. Responsibilities

Maintain a complete understanding of all project documentation, objectives, and requirements. Provide remote and in‑person customer service support, performing service tasks in a timely and quality‑conscious manner, including:

Creating and maintaining service tickets, and producing service reports for clients. Testing, diagnosing, and repairing AV systems and associated equipment. Making user interface, programming, and audio adjustments to AV systems. Authoring of complete control system and DSP system configurations. Developing custom software solutions as requi...