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Under limited supervision and usually acting independently, or with the site-based team, performs a wide variety of technical support activities by installing, troubleshooting, maintaining, and servicing x‑ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower‑level technicians. Helps develop and maintain relationships and favourable contacts with all airports in region. Helps ensure unparalleled customer satisfaction through the delivery and maintenance of best‑in‑class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.