Responsibilities:

• Provide customers with maintenance, repair, and installation assistance of Client CNC machine tools on location or by telephone.


• Creating and updating documentation of technical information.


• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service


• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.


• Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.


• Establish and build exemplary communication and customer service relationships with customers.


• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.


• Other duties as assigned.