The Field Support Technician (FST) is a dispatched onsite support

representative and critical piece of the technical services team. The

FST provides holistic support to clients and may provide service onsite

or remotely depending on needs. The FST will engage clients in

evaluating support requests, provide action plans to clients for

resolution, and communicate with multiple team members and at client

organizations throughout the support process. Time management,

interpersonal skills, and written/oral communications are all highly

developed skills of the FST. Broad technical skills and logical

technical troubleshooting abilities are required for this position in

order to provide the best solutions for client support requests. The FST

must be able to understand a problem, evaluate it from a complete

systems point of view, research appropriate informa...